Moofie

Privacy

Your rides stay on your iPhone.

Effective date: 15 September 2026

On your deviceRides, bike details and settings are stored locally on your iPhone.
No trackingNo ads, no advertising identifiers, no selling or sharing of your data.
You’re in controlDelete the app and your Moofie data is gone.

1. Who we are

Moofie (“Moofie”, “we”, “us”) is an independent iOS app for VanMoof S5, A5, S6 and S6 Open e-bikes. This policy explains what information the Moofie app and this website process, why, and what choices you have. Moofie is not affiliated with VanMoof B.V.

For privacy questions, contact us at [email protected].

2. Data Moofie processes

Moofie is designed to work locally. The table below lists the data involved in using the app.

DataWhyWhere it lives
VanMoof account sign-inTo retrieve your bikes and the details needed to connect to them securely.Sent directly to VanMoof’s services. Session tokens are stored in your iPhone’s Keychain. We never see your password.
Bike details & keysTo connect, unlock and control your bike over Bluetooth.On your iPhone (Keychain / app storage).
Bike telemetryTo show battery, speed, firmware, odometer, temperature and similar status.On your iPhone.
Ride historyTo show your rides, distance, speed and battery graphs.On your iPhone.
LocationTo show the map, navigate, estimate arrival times, record ride routes and show local weather.Processed on your iPhone. Approximate location is shared with Apple for maps, routing and weather (see section 4).
App settingsTo remember your preferences.On your iPhone.
Support emailsTo answer your questions when you contact us.Our email provider, only if you email us.

We do not operate our own servers for the app, and we do not receive your ride history, location or bike data.

3. iPhone permissions

  • Bluetooth — required to communicate with your bike.
  • Location — used for the map, navigation, ride recording and weather. You can choose “While Using the App” and change this at any time in iOS Settings.
  • Notifications (if enabled) — used for ride and bike alerts. Notifications are generated on your device.

You can revoke any permission in Settings → Moofie. Some features will stop working without them.

4. Third-party services

VanMoof

When you sign in, and when you use account features such as bike sharing or repair mode, Moofie communicates directly with VanMoof’s services on your behalf. That data is handled under VanMoof’s privacy policy.

Apple

Moofie uses Apple frameworks such as MapKit (maps and routing) and WeatherKit (weather). To provide these, Apple receives location information without it being linked to your Apple ID. Purchases are processed by the App Store; we never receive your payment details. If you choose to share analytics with developers in iOS Settings, Apple may share anonymous crash reports and usage statistics with us. See Apple’s privacy policy.

5. What we don’t do

  • No advertising, and no advertising or tracking SDKs.
  • No selling, renting or sharing of your personal data.
  • No tracking across other companies’ apps or websites.
  • No Moofie account — you don’t need to give us your name or email to use the app.

6. Storage & retention

Data stored by Moofie stays on your iPhone until you delete it. Signing out removes your VanMoof session from the app. Deleting Moofie removes all app data from your device, except anything included in your own iCloud or device backups. Support emails are kept only as long as needed to help you, and deleted afterwards.

7. Your rights

Depending on where you live (for example under the EU/UK GDPR), you may have the right to access, correct, delete or export your personal data, and to object to or restrict processing. Because Moofie keeps your data on your device, you can exercise most of these rights directly in the app or by deleting it. For anything else, email [email protected]. You also have the right to lodge a complaint with your local data protection authority — in the Netherlands, the Autoriteit Persoonsgegevens.

8. This website

This website does not use cookies, analytics or tracking scripts. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and reliability, for a limited time.

9. Children

Moofie is not directed at children under 16, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy when Moofie changes. We’ll update the effective date above, and for significant changes we’ll let you know in the app or release notes.

11. Contact

Questions about privacy? Email [email protected].